Nevada Multivax Scheduler

Vaccination scheduling in Nevada was fragmented and phone-heavy. Speed mattered — but quality couldn't be the trade.

1. 01Designed a public-facing scheduler that walks residents through eligibility, screening and insurance verification in a few clear steps.
2. 02Built role-based portals for event managers, vaccinators, program admins and call-center staff — each seeing only what they need.
3. 03Scaled the COVID flow into a multi-vaccine architecture without rebuilding from scratch.

I joined alongside another designer and took the lead on the project as it moved forward. I drove flow refinements and edge cases — no-appointment states, timeouts, second-dose logic, support paths — and worked closely with engineering to keep design intent intact through build. I championed accessibility improvements across the resident and staff portals, and ran ongoing design QA against the implemented product.